Help Center

When will I receive my order?

Due to COVID-19, orders may be delayed. Printful handle all orders.

In stock, non-pre-order items shipping to addresses within the United States are sent by UPS or US Mail (USPS) depending on weight and usually take 7-10 business day to arrive. APO addresses have an average transit time of 10-21 days. International shipments including Canada and Mexico are made via international post (mail) and take up to 21 business days to arrive. International shipments may be held by your local Customs Authority for an additional 10-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for delivery. 

Orders received over the weekend and on holidays will be processed the following business day. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order.

A Note To Customers Living Outside the United States

If you order products for delivery to a shipping address outside the United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you. Please note: taxes/duties are calculated based on the original retail price of the items in your order and does not include any discounts or promotions. Please note that international orders will take up to 4-6 weeks to deliver after ship date. Unfortunately, at this time we are unable to provide tracking for international orders.

Please note delivery of some orders may be delayed due to COVID-19

If you do not receive your order within the time frames above, please contact Customer Service using the form on the Contact Us page, and advise us whether you want to cancel your order, or have us keep your order active until it ships.

I never received my confirmation email after ordering/registering/shipment?

Please check your Spam box — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, go back to the store, navigate to the “Contact Us” page, and send us an email.

How do I contact customer services?

You can contact us at the “Contact Us” page or by email at contactneonhitch@gmail.com. Unfortunately we are unable to assist via phone.

What forms of payment do you accept?

Please note that all prices listed in our store are in British Pounds (GBP).
We accept Amex, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, PayPal
and Visa.
We are not accepting cash, checks or money orders at this time. Payment by credit card or Paypal will be charged at the time of purchase.

Is it safe to use my credit card?

Safeguarding your privacy and confidentiality is of the utmost importance to us. Our site uses Secure Sockets Layer (SSL) which encrypts your data while it is being transferred over the Internet. We also use the latest encryption technologies to protect the security of your credit card and password information while we are processing your order.

How will the transaction show on my credit card statement?

The transaction will show as 'WERNEON 2020 ©'.

When will I receive my order?

Due to COVID-19, orders may be delayed. But during this time please allow additional processing/tracking updates and transit times. We are working hard to get your orders out as quickly and safely as possible!

We print and fulfil all our products on demand once you place an order.

It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products. Average shipping time is 4 business days depending on the order's destination.

Orders for United States, United Kingdom & Europe generally take 2-5 days to ship. Australia, Canada, Brazil, Mexico, Russia and China take between 3-14 days.

We partner with global shipping carriers: FedEx, USPS, DHL, DPD and Latvijas Pasts.

If you do not receive your order within the time frames above, please contact Customer Service using the form on the Contact Us page, and advise us whether you want to cancel your order, or have us keep your order active until it ships.

What company do you use for printing and shipping?

We use Printful for all of our orders.

What is the returns policy?

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report. The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility.

Unclaimed - Shipments that go unclaimed are returned to the facility.

Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons.

Returned by Customer - Please contact us before returning any products.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: 1. the supply of goods that are made to the consumer's specifications or are clearly personalized; 2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Who creates the designs?

All designs are created by WeRNeon, through Printful who then handle all orders.